Terms and Conditions for Rent
The party leader must be at least 21 years of age. You must be authorized by all persons to make the booking, including those guests added at a later date. You must consent to our processing personal information about you and other members of your party. All correspondence and documents are sent to the party leader who is responsible to us for all payments on the booking, for ensuring that party members are kept informed of booking details and for any cancellation charges.
Upon receipt of your deposit, you will be sent a confirmation notice.
Please check the confirmation notice and any other documents carefully, immediately upon receipt. You must notify us within 3 days of issue if any details are incorrect.
A contract between the Management Company and you will come into existence when you have paid a deposit (or full payment 4 weeks prior to arrival) and we have dispatched our confirmation notice.
Upon receipt of the required balance payment and subsequent Registration Form, we will issue a ‘Reservation Information' document by email, facsimile or postal mail to the party leader. Only on release of the ‘Reservation Information' document from us is the booking determined as confirmed.
The company will provide/confirm property information approximately 7-10 days prior to arrival date.
A deposit to secure the reservation of $250 is payable immediately you have made the booking. Your deposit amount is non-refundable in the event of cancellation and other conditions may also apply (see cancellations). If you book within 4 weeks prior to arrival the full amount is due at the time of booking. The balance of your rental cost is due not less than 28 days prior to arrival. As a Security Deposit, guests will also be required to have a major credit card pre-authorized for the amount of $400. Alternatively, guests may purchase a Security Deposit Protection Plan, underwritten by Stonebridge Casualty Insurance Company . The Security Deposit Protection Fee ($45) will cover up to $3,000 for accidental or inadvertent damages. Please be advised that intentional damage or gross negligence is not covered and will result in additional costs . Guests to advise the management company which option they selected when completing the Registration Form.
The Guest agrees that the Party Leader remains responsible for all loss or damage to the property or its inventory during the Rental Period.
Where loss or damage to the Property, the inventory, or equipment exceeds $3,000, the Company or the Owner will bill the Guest for the shortfall, and the Guest agrees to pay within 14 days. In the event that the Guest fails to pay any such shortfall, the Company reserves the right to exercise any legal remedies to pursue the amount owed from the Guest. Where the Company finds damage or loss to the Property following the Guests departure that, in the view of the Company or Owner, constitutes malicious damage, then this is not covered by the protection plan. The Company reserves the right to notify law enforcement authorities and prosecute, in addition to billing the Guest for the full amount of repair or replacement, and the Guest agrees to pay within 14 days.
The Guest agrees that the Company or the Owner can charge additional fees to cover, but not limited to:
- Broken keys or non-return of keys
- Carpets Stained during occupancy
- Loss or breakage of inventory items
- Damage to the property or its equipment
- Air Conditioning system failure as a result of guest altering/tampering with thermostat/equipment
We reserve the right to increase or decrease the prices of units advertised at any time. The cost of your unit will be confirmed at time of booking. Once your reservation has been confirmed any future increases in costs will not be applied to your booking.
Should you amend the booking after the deposit has been paid, we reserve the right to increase the costs to those currently advertised.
Reservation Changes by Guest
If you change your reservation arrangements we will do our best to help you, but you must first send a written request (email accepted) to do so. Any changes made, become effective when we have given you written confirmation. An administration charge of $25.00 will be added to your final invoice. Any changes to existing bookings within 7 days of arrival may be undertaken on an exceptional basis where practical and may incur additional fees.
Cancellation The Guest may cancel their booking at any time up to or during the Rental Period. In the event that the Guest exercises their right to cancel, the Company will levy the following cancellation penalties:
- From initial date of booking up to 28 days prior to the arrival date - 100% of the deposit payment plus trip insurance premium where applicable
- 28 days – 15 days prior to arrival date – 50% of the total rental fee plus trip insurance premium where applicable.
- 14 days or less prior to the arrival date - 100% of total rental fee plus trip insurance premium where applicable.
The Company regrets that it is unable to waive any of the cancellation charges above, whatever the circumstances.
The Company recommends that all guests take out adequate cancellation or vacation rental insurance. Please click here to obtain your travel insurance policy or certificate of insurance for your Covered Trip. The travel protection, if purchased, includes insurance coverage for Trip Cancellation, Trip Interruption, Travel Delay, Baggage Delay, Accidental Death and Dismemberment and Emergency Assistance. Please read your document carefully as certain limitations, restrictions and exclusions apply. The insurance coverage is underwritten by Stonebridge Casualty Insurance Company and the non-insurance assistance services are provided by CSA's designated provider. Please contact CSA at 866-999-4018 if you have any questions. If you declined the opportunity to purchase the Travel Protection insurance during the booking process, you may still do so up to and including the date you make your final balance payment. www.vacationrentalinsurance.com/certpolicy.do
Changes to Reservations by Company
We have built our reputation upon fulfilling our obligations. However, occasionally we have to make changes to and correct errors on our website and other details, both before and after bookings have been confirmed. Whilst we always try to avoid changes, we reserve the right to do so.
Most changes are minor. Occasionally, we have to make a major change.
If we do have to make a major change to your booking, we will tell you as soon as possible and you will then have the following options:
- accepting the changed arrangements as offered by us
- accepting a replacement unit from us of equivalent or closely similar standard and price, if available
- cancelling, in which case you will receive a full refund minus any relevant cancellation fees
You must tell us which option you wish to take within 5 days of our offer of the alternate accommodation. If after 5 days, you have not contacted our reservation office we will book a replacement for you.
The guest agrees, and the company permits the rental period to begin and end on the dates shown in the rental documentation. The guest acknowledges that the unit/establishment he/she is renting is a ‘transient' facility and their occupancy is permitted only in the status of a ‘transient guest'. The guest also confirms that no permanent residence is planned or extended by the operator.
Basis of Rental
Properties offered for short-term rental are provided on a self-catering basis. The Company provides complimentary trash bags, starter soap and toilet tissue. Once these are used, it is the guest's responsibility to supply additional items for the duration of their stay.
Check in to the property is after 4:00 pm on the date of arrival as shown in the rental documentation, booking confirmation or registration form. At the sole discretion of the company, any guest arriving to collect keys before that time may be refused. Within 48 hours of arrival at the property, the guest agrees to complete the registration form and return the signed form to the offices of the company within two working days, unless completed prior to arrival. It is in your party's best interest to check the property and Content Sheet on your arrival and if any damages are found, or missing items identified, please contact the Management Company at your earliest convenience during office hours – this includes any evidence of smoking having taken place in the home prior to your arrival. Failure to report any damages or informing the office that evidence of smoking has been identified upon your arrival within 24 hours will be deemed confirmation that the guest accepts the property as found. The guest accepts responsibility for all damages, including any ‘smoking related' charges or loss found at the property on departure of the guest.
Check out is on the date of departure as shown on the rental documentation, booking confirmation or registration form, at 10:30 am. All keys must be returned to the lockbox at the property by 10:30 am on the date of departure to enable cleaning to be completed prior to the arrival of the new guests. The Guest will be responsible for any costs incurred as a result of keys not being returned to the lockbox having been left inside the home. The property will be checked immediately after departure. In the event that it is found that the guest has not departed the property at the due time, then the guest will pay a penalty charge of one day's rental each 24 hours or part thereof.
Arrangements for early check in or late departure must be requested in advance prior to guest arrival. We will do our very best to try and accommodate these requests. Under no circumstances will early arrivals be permitted where the preceding guest is departing on the same day. A fee for early ‘check in' will be required. A ‘late checkout' fee will be charged upon request.
Every effort will be made to accommodate special requests based on timeframe and availability. Please submit your request by e-mail.
Upon departure, all reservations will incur a ‘one time' housekeeping fee. Charges are as follows:-
- 2 bedroom Condo $70
- 3 bedroom Condo $80
- 3 bedroom Pool Home $80
- 3 bedroom Townhouse $90
- 4 bedroom Pool Home $90
- 5 bedroom Pool Home $100
- 6 bedroom Pool Home $110
- 7 Bedroom Pool Home $120
A mid-stay housekeeping service is available upon request for an additional charge. The service includes; tidying lounge and kitchen area, loading dishwasher, making all beds and cleaning all bathrooms.
The company makes all reasonable efforts to maintain each property and its equipment in good working order. If necessary and wherever commercially possible, repairs are performed within 24 hours, but sometimes delays are inevitable and at times, beyond our control. No refunds are granted for malfunctioning mechanical or electrical equipment including, but not limited to: inoperable appliances, air-conditioning units. No refunds will be given for adverse weather conditions, early departure, utility service interruption, construction, or maintenance issues. Additionally, there are no refunds for faulty recording or playback equipment, TVs, audio, telecoms, cable reception, computer equipment or internet access.
All properties are non smoking units.
Pets are not permitted in the property. Guests with pets are advised to place their pet at another facility. The company nor the owner of the property can be held liable for any loss or injury to a pet while staying at the property, or for any action taken against the pet or pet owner by third parties. In the event that the guest brings a pet to the property, the company may elect to evict the guest from the property with loss of all rental money paid and/or levy a charge of at least $100 per bedroom to the credit card of the guest, to pay for additional sanitation and cleaning on the departure of the guest and pet.
Safety & Security
Due to state fire regulations, under no circumstances should the occupancy exceed what is posted for each home. Maximum occupancy includes children and infants. Unless previously advised, no more than the maximum number of persons identified during the booking process can occupy the home. The guest is responsible for locking the doors to the extent of locks available at the property, closing all windows and if installed, setting the alarm system before leaving at any time during their stay.
In the unlikely event of a problem arising during your stay in one of our homes, you should contact us between normal business hours and we will seek to resolve the matter within a reasonable period of time. If the problem has not been reported to us, the management company, during your stay, we cannot accept any responsibility.
If, in the opinion of any person in authority you appear to be unfit or are likely to cause disturbance or damage to the rental unit, we reserve the right to terminate your vacation arrangements with us. We will not be liable to make alternative arrangements for accommodation nor will we cover any costs you incur or make any refunds.
Management services are provided Monday thru Friday from 9.00 am to 4.30. A 24 hour emergency number will also be available. These hours may be subject to change without notice, depending on season. Please delete sentence in GREEN
Limitation of Liability
The Guest must ensure that Children are supervised at all times. It is the policy of the Company that all Children under the age of 18 years are not left in rental accommodation un-supervised during the rental period.
The Management Company and/or the owner do not accept liability for equipment failure and or services in the property. In the event of failure of equipment, the guest must notify the company within one working day such that the company may elect to affect a remedy to the failure.
The Management Company and/or the owner do not accept liability for lost or stolen personal property of the guest from the property during the rental period. The company provides information and advice in the Information folder to the guest in an advisory capacity only, with no guarantee or promise of security, even where the guest makes use of any advice given by the company or its representatives. In the event that property of the guest is lost or stolen, the guest should advise the appropriate authority first, and then the company, of the lost or stolen items. The Company will either make good and secure the property, or will transfer the guest, availability permitting, to another property, where the original cannot be secured, and this will be the extent of its liability to the guest under such circumstances.
The Management Company or its representatives may enter the property at any time, without notice, for the purposes of protection and/or maintenance of the property. Wherever possible, the company will provide notice to the guest prior to such entrance.
The Management Company and/or the owner accept no liability for personal loss or injury to the guest during the rental period. The guest must ensure that they have adequate insurance cover. The company provide information and advice in the Information Folder to the guest in an advisory capacity only, with no guarantee or promise implied.
The Management Company and/or the owner do not accept any liability for the acts or omissions of any agent. These include but are not limited to, airlines, car-hire companies, travel agents, ticket agents, homeowners, or utility providers.
The Management Company does not accept liability for removal of the property from the marketplace, or transfer of the property to another company by the owner that results in the property becoming unavailable for the rental period. Wherever such an event occurs, the company will offer the guest a suitable alternative accommodation of equal or better quality, subject to availability. In the event that the guest refuses the offered alternate property, then the guest may cancel the booking, and the company will refund the total rental fee, less the applicable cancellation fees.
The Management Company and/or the owner do not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot, or other force majeure that may have a deleterious effect on the guest. The Management Company, it's owners and their agents accept no responsibility or liability for any loss or damage or alterations to the terms of this booking caused by events beyond their control including, but not restricted to, war, civil commotion, flight delays or cancellations, technical difficulties with transportation, alteration or cancellation of schedules by carriers, adverse weather conditions, fire, flood, industrial dispute or any other event beyond their control.
Failure to comply with any of the terms will, at the sole discretion of the Management Company, result in the eviction of the guest from the property, without any compensation or refund.
Acceptance of Rental Policy By placing a reservation with the Management Company you are deemed to have accepted our Terms and Conditions of Rental.